Many kudos to you as a board of directors if you have already conducted a Performance Evaluation of your Executive Director this year.
If you haven’t even considered it or maybe even deliberately shoved it down the priority list, I’m about to share how your organization can get an renewed edge, get higher quality output and make your Executive a happier professional. If this sounds appealing, please read on.
Historically, executive performance evaluations have been disliked not only by boards but also by the executive. One key reason is that the evaluation has been structured, perceived and used as a tool to sit in judgment on the Executive’s performance. Boards don’t like to do that and executives like it even less. Better structured processes are not perceived this way and result in significantly better conversations, which incidentally is one of the reasons you’d want to do an evaluation on a regular basis. If you are seeking a solid process, may I suggest you search our blog archive for a great one called “Evaluate your Executive in 7 Steps”. Additionally, our on-line store offers an Executive Director Evaluation Tool if you need a better incentive (it’s half price if you are one of our members).
However, the intent of this blog post is one of exploring why.
Performance evaluations are all about getting better. As skilled, visionary, personable and professionally engaging as your Executive is, they can improve. In fact, we at Nonprofit Network invest much of our work with professionals telling us they want to get better. And as a member of the board, you want the very best Executive you can have implementing your vision and achieving the organization’s mission. Your organization’s performance evaluation process should be structured and delivered in the context of “how do we get better than we currently are”.
Evaluations are also about having better conversations. When your executive can depend on getting constructive feedback consistently they gain confidence that the channels to introduce enhancements and seek remedies to issues are open. Engaging the Executive in the evaluation process on how they can get better guides the conversations towards new approaches and highlights areas important to the board and the executive.
Evaluations are also about recognition. Structured well performance evaluations permit the board to fully acknowledge accomplishments and for the executive to receive confirmation that their performance is appreciated. The Executive role can be a very lonely one. Equipping them with assurance of support is a solid approach to sustaining their view as part of a larger team that is addressing the mission. Making a difference is a primary reason some professionals choose serving a mission-based organization over a profit-based entity. Regrettably, we at Nonprofit Network encounter professionals that change employment due to the absence of this assurance.
Evaluations benefit from routine. Settling on a process and a tool to conduct the evaluation eliminates some unknowns for all parties. Consistency permits improvement. Clarifying responsible parties to initiate or deliver the evaluation helps immensely. Establishing a consistent month during which the evaluation will be conducted also benefits all parties.
If you need assistance in any of these elements of performance evaluations use your membership benefits and give us a call to discuss it. Not a member? Join (it’s very reasonable) then call.
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By: Sharon Castle
“How do we engage our board members” or “How can I engage as a board member,” is a frequent request we receive at Nonprofit Network. We’ve developed an excellent workshop on said subject; it’s a great tool, but it’s ONE workshop so here are some ways to make your nonprofit board experience more fulfilling.
First and foremost, make sure when you agree to serve on a board, you have a real interest in the organization’s mission. Think about what talents, relationships and other support you can and are willing to share. Be honest about how much time and energy you are able to devote. A mentor once told me “When you make a commitment to serve on a board, don’t check your brain at the door when you attend board meetings or other sessions because if you do, you will be bored very quickly and a boring life is no fun.”
When facilitating, I almost always begin workshops by reminding attendees that the session will be more meaningful and interesting if they think about the information they are hearing and how it relates to them and their organization. If you embrace this philosophy in your board role and thoughtfully participate in discussions, I promise your involvement will become much more meaningful and interesting.
Strong organizations have a high level of trust and one way to build trust is to do what you say you will do. For instance, if you are the board secretary charged with taking minutes, please do so and get them out in a timely fashion; preferably within a week of the meeting. And if you aren’t able to attend a meeting, ask another board member to handle the minutes instead of defaulting the task to staff. This models great board behavior for other members and shows staff that you understand your role and are taking your responsibilities seriously. Follow-up with the board member who took the minutes in your stead and make sure they go out as per usual.
Find ways to make board meetings interesting. Suggest inviting a long-time donor with a passion for your organization’s mission to a board meeting to share their reasons for supporting you and have members thank them for their support. Or, suggest inviting a client or program recipient to a meeting to share how their lives were impacted by your work. By doing this, participants will feel special, board members will learn why folks support you or benefit from your services and it gives all involved a chance to connect in a different light. AND, it’s way more enjoyable than listening to reports. Which, by the way, should have been in the board packet and been read before the board meeting. Just saying...
Most importantly, embrace your role and help foster a culture where folks share and test new ideas that help deliver your mission, programs and services in an even more effective way.
What Our Website Has To Offer:
1) Our Team of Experts
Our staff of experts is always available to answer your questions and explore solutions. Each Capacity Building Consultant is certified in Adaptive Schools facilitation and familiar with all aspects of nonprofit governance and management. Don't hesitate to reach out to us via phone 517-796-4750 or email; Info@NonprofNetwork.org. We are here to serve you. (About Us)
Our workshops are engaging, inclusive and designed to help your organizations or an individual's mission move forward. So if you're looking for assistance in Starting a Nonprofit, fund development, or a deep dive into governance we have the training for you! New sessions are being planned now for 2020!
Check out the full workshop calendar often, register early and do not chance missing out on the training you need to impact and improve your performance.
Your Nonprofit Network membership is valuable! As a member, you receive discounts on workshops, reduced prices on consulting services and online products, and access to numerous resources, statistics, tools, templates and policy samples. For a list of other member benefits Click Here.
If you're not a member but want to learn more on how Nonprofit Network can build your resourcefulness and ability to fulfill your mission, Join Today!
4) Online Store
Did you know NN offers different Products, Tools & Resources to help you drive your mission forward? We offer recorded webinars on board governance and other topics, assessment, evaluation and risk reduction tools. We even developed a 7 part Video Course for nonprofit boards when it's difficult to get everyone in the same room!
5) Other Resources Link
Here you will find the links to our NN Blog, Census 2020, Newsletter, Policies pages and so much more. Our team of nonprofit experts publishes blog content here every month and page updates are made sometimes daily as new information becomes available. As a nonprofit professional and volunteer, we know that time is short and your to-do list is long. These resources are a way we work to provide tools, insights, and up to date perspectives that equip you to succeed.
6) Professional Development
NN offers Executive Director Academy and Peer Coaching for those looking for that deep, meaningful professional development that will impact your ability to lead.
The ED Academy is a multi-session event that covers topics like understanding the responsibilities of the ED and board relationship, Fund Development, Trust, Change & Crisis Management.
Peer Coaching is also a multi session event designed to facilitate goal-setting, coaching and action learning within a small group of peers. Groups are customized for when you are available, where you want to meet and with your goals in mind.
We know that organizations who employ equitable policies and programs are more sustainable and successful. Bridges Out of Poverty and ACEs are powerful framework sessions that can help you be more successful and effective as an employer and as a service provider. Join us at the next ACEs on Nov. 26th 2019 and new Bridges Out of Poverty dates are coming in 2020!
In January, Michigan Attorney General Bill Schuette distributed a report indicating that on average, when a paid fundraiser is involved, fewer than 33% of the funds raised go to the nonprofit.
This is scary on many levels:
But – I totally get it. You need money. You don’t have time. You don’t have enough volunteers to help. Your old tactics aren’t working. Calling in a professional seems like a good idea, and receiving "some" of more money is better than receiving none. That bottom line number (whatever the 33% is) is more than you have today and you might just be able to serve more people. There are many things that nonprofits can outsource to save money, manage time and be more productive – building relationships with donors isn’t one of them.
If you are going to work with a professional fundraiser, make sure you maintain control of your donor list. Make sure the relationship with the donor is with you, the nonprofit – not with the fundraiser. Donors should be leery of high pressure tactics or if the check needs to be made out to someone other than the charity – ask who will show up on the donor's credit card receipt – the nonprofit or another name. Donors should also use caution if the caller wants to pick up the donation immediately – most organizations are happy to wait for the donation to arrive in the mail.
Nonprofit Network facilitates different fundraising workshops throughout the year, they are always listed on our website and announced in our newsletter.
Workshop Calendar Link
Nonprofit Network is here to advance your mission. We also provided customized services based on your needs. Reach to one of us today, we'll set an appointment when you have time & promise that we will work on efficient strategies and practices that makes the time you do have more productive.
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What is the 2020 Census?
The 2020 Census counts every person living in the United States and the five U.S. territories.
The count is mandated by the Constitution and conducted by the U.S. Census Bureau, a nonpartisan government agency. Each home will receive an invitation to respond to a short questionnaire—online, by phone, or by mail. This will mark the first time that you will be able to respond to the census online.
Why it Matters?
The census count has consequences we will live with for the next decade, if not longer. This makes the stakes even higher. Michigan stands to lose an estimated $1,800 per person per year in federal support for programs that use census data. These include Medicaid, nutrition assistance, highway construction and planning, Title I and Special Education Grants, Foster Care and Child Care Grants, K-12 education, Section 8 Vouchers, and Head Start/Early Start — for which Michigan received more than $14 billion in 2015.
The Census matters to every nonprofit – all of us want our clients and communities to have as many resources as are owed to us so that we can focus on our mission.
What is Asked on the Census?
See the sample 2020 Census Questionnaire at https://www2.census.gov/programs-surveys/decennial/2020/technical-documentation/questionnaires-and-instructions/questionnaires/2020-informational-questionnaire.pdf
Ways to Respond to the Census?
By April 1, 2020, every home will receive an invitation to participate in the 2020 Census. You will have three options for responding:
Did you know that humans are hard-wired to relate to stories? Neuroscientists tell us that the brains of people listening to well-told stories fire on the same neuralpath as if they were experiencing the circumstance themselves. Likewise, if you and I are hearing the same story, our brains will fire in similar areas. There is quite a bit of science in people connecting with one another. Add to this that humankind has been sitting around ancient fires or watering holes relating guidance and requests verbally as stories for eons. (Interesting sources here and here.)
Humans like stories.
Stories have been ways to educate, inspire, and motivate for ages and today’s technological advances haven’t changed that one bit. In fact, we can now share stories so much faster with technology that our storytelling skills are needed more now than ever before. The great news is that storytelling is a skill that can be learned.
I can think of many reasons a nonprofit organization would want to enhance its storytelling skills. A couple off the top of my head include:
In our nonprofit world there are at least five different categories of stories every organization would benefit from adding to their pool of stories. Give some consideration to stories you may have about:
Keep it short. Long stories lose the listener
Keep it simple. Ultra-complex stories cause listener to mentally check out
Highlight people, not programs
Consider your audience. It’s YOUR story, but it won’t get heard if you misread your audience.
When you get to the end of the story, STOP. Continuing past the end, buries the point you wanted to make with the listener.
Practice your story telling by writing “mini-sagas.” These are stories with a character in pursuit of a goal in the face of an obstacle, written in exactly 50 words.
Want to talk more about how you can use your story to retain and upgrade donors? Attend Leverage Your Story: Building the Case for Support
Katena Cain, PhD
Nonprofit Management Consultant
I was recently organizing a bookshelf at home and came across a book that I originally read over 12 years ago: Soar With Your Strengths by Donald O. Clifton and Paula Nelson. It reminded me of a time early in my career when I searched for the motivation to encourage others using a strengths-based approach. Walt Disney, the visionary who turned a single mouse into an entertainment mega-empire, boiled his success down to a simple premise: “Of all the things I have done, the most vital was coordinating the talents of those who work for me and pointing them at certain goals.”
While there are not many Disney-type fairy tales in the real world, supporting weaknesses and leveraging strengths can take your team to levels of success you might not have previously imagined—perhaps the “happily-ever-after” of ultimately obtaining your vision. As leadership engineer John Maxwell asserts, “Work on the weakness that weakens you, and there is no telling how far you will go.”
Top Five Tips for Leveraging Strengths and Supporting Weaknesses:
1. Pay attention
Survey individuals' unique leadership styles, work ethics, skill sets and personalities. Some successes and failures may be a fluke, but if you pay careful attention, trends will likely emerge in relation to a person's strengths and weaknesses.
2. Make them aware
It is easy to recognize an individual for something at which they excel—chances are they already know it is one of their strengths. The harder part is pointing out a weakness. However, it is likely that he or she already realizes some of their own inadequacies.
3. Utilize Mentors
Partnering an individual who has a particular weakness with someone who exhibits strength in that same area creates ample opportunities for that person to sharpen a skill.
4. Consider and budget for Professional Development
Consider utilizing your own resources as well by having the employee who has the sharpest skill set in a particular area lead a company-wide workshop on how they developed and best employed that strength.
5. Allow for failure
Once upon a time, most leaders focused solely on utilizing the strengths of their team members for achieving directives. But by letting team members know they are being given the opportunity to fail for the sake of strengthening a weakness, not only will it give them confidence for developing a skill set or overcoming a shortcoming, but it will prepare them to use that very attribute for future successes.
The best leaders today realize that in order for real achievements to become a reality they must focus not only on the preeminent attributes of employees, but also on their weaknesses, initiating efforts to both buoy and leverage those shortcomings to achieve greater success.
Ready for some Professional Development opportunities?
Coaching on how you can leverage strengths and support weaknesses on your team?
Recently, I’ve been having a lot of conversations with leaders about self-care. Today, I'm specifically thinking about professional development.
When I contemplate professional development, I immediately think of the saying largely attributed to our 16th president, Abraham Lincoln, “Give me six hours to chop down a tree and I will spend the first four sharpening the ax.”
You will note his advice is deliberate—before the work starts, he spends a significant amount of time preparing himself completely. Two-thirds of the allotted time is spent developing a tool that will be ready for the task.
Prioritizing preparation does not have to cause you to miss your deadline. In fact, investing more than half of your allotted time to equip yourself can be a recipe for success.
From my perspective, this proverb is a resounding endorsement of professional development.
Which leads me to two questions:
1) Why are we jumping straight into the work?
I suspect our rush to start the work directly in front of us may be due to our addiction to urgency. Being compelled to put out all the “urgencies” (checklists, emails, social media, and unscheduled visitors) provides many of us with a sense of accomplishment. This is actually a physical reaction from your brain firing adrenaline and other feel-good chemicals. However, this comes at the cost of not addressing items that are most important. Self-care is made possible when we spend time working the “important” items instead of the most “urgent” ones that are right in front of us.
2) Why are we swinging a tool that's not up to the task?
Regrettably, we often defer professional development to "when we get the time" or "when we get the money." Sound time management practices tell us that these things don't happen on their own. We have to deliberately make the time and budget the funding. Sharpening the ax is all about working smarter, not harder. If you're a board member, make sure you're protecting a line-item for professional development for everyone—that's staff, your executive director, and yourselves. Seek out grants and funding that will cover the costs of professional development. This is soundly in your control. Own it. Take control and be intentional. Which, by the way, is the best approach for self-care.
What’s your ax? Is it a new hard skill? How about all the soft skills that are so important in our nonprofit sector? Becoming better at our profession accomplishes many things. It obviously impacts the quality of our outcomes, but also has a significant impact on our self-care.
Work that falls within your skill set also is done more quickly (sooner diagnosis of issue, less trial-and-error) and is done under less stress (because of your increased confidence). Working within your skill set is also a major contributor to job satisfaction. So identify an area of your work that needs to be refined or built. If you add sound time management and increased proficiency at your work, you are well on your way to the work/life balance we crave.
In response to the need for intentional and deliberate professional development, Nonprofit Network is offering intentional focus to all executive directors:
Nonprofit Network Executive Director Academy
The Academy is a 8-month cohort of 15 (or fewer) ED's who have been in their job for under 7 years. The cohort will meet monthly for training sessions, and will apply the information in real-time between each session.
If you're interested in a cohort for EDs who have been in the field for more than 5 years (or if you're a new ED but are not free for this season's cohort dates), let us know! We'll add you to the wait-list for the next relevant cohort!
Setting priorities. But isn't it all important? Let's envision a world where all of the important tasks have been accomplished and only the least important things are delayed until tomorrow—or are even dropped from the to-do list entirely.
Would you feel less stressed about your organization’s future? Would you feel more accomplished about your day? Would you feel more in control of meeting your organizational mission?
There are several techniques for setting priorities and working more efficiently. The first step in all of them is to stop doing something.
Stop being re-active.
Stop going with the flow.
Being aware that the “most urgent” item, whether it’s the pinging of your phone or the next item on the list, is not the most important item. It is your first step towards taking control of your time. Once you reach this point in your journey, it’s all about task analysis and adopting the techniques that agree with your style of work.
Need more ideas on how to accomplish this? Feel free to contact me and we can talk through the process of setting priorities and identifying systems and techniques that work for you.
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According to the US Census Bureau's 2017 report, near 40 million Americans live in poverty. 40 million. Does your organization serve those in poverty?
One tool to begin this important journey is the Bridges Out of Poverty framework.
Nonprofit Network is licensed to bring Bridges Out of Poverty to your community in a variety of ways. We consistently present introductory workshops that are open to the public. Join us October 2nd. We strongly encourage you to attend.
If you'd like to have a conversation about how we can train your organization in a customized session, please don't hesitate to reach out to me. Your work is so important to the 40 million Americans living in poverty, and I am eager to explore how Bridges can improve your outcomes.
*Graphic credit: University of Michigan; https://poverty.umich.edu/about/poverty-facts/
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